Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of keepfitspot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
быстрая доставка, Минск
M***i –
merce arrivata tutto OK
Customer –
todo perfecto.
M***i –
good product.
F***G –
product as described. uncoated stainless steel shift cables.
M***t –
livraison rapide
S***k –
good deal
S***y –
рекомендую
E***n –
De momento todo correcto
R***n –
Super
Customer –
Looks like stainless steel cables. Seems to be great quality. I have not used them yet
O***o –
товар хороший прибыл раньше. доволен
Customer –
Thank you, very quick shipping
G***l –
нормальные, установил на велосипед, замечаний нет, доставка быстрая
T***T –
Bon produit
Customer –
Totally fine: The goods arrived quite quickly and in good condition. Many thanks recommendable store
M***s –
didn’t receive the product, but have full refund. thank you
Customer –
great quality cables!
J***o –
ok
V***v –
Nice.
V***N –
хорошие тросики из нержавейки
J***n –
top
N***a –
супер
G***S –
Great store. Good comunication. All issues solved. Very happy.
J***j –
Good product
L***i –
everything OK
M***n –
thank you for your shipment.
D***G –
ok
J***a –
Tal y como aparece en el anuncio, ha llegado bastante rápido. Ahora comprobar la calidad.
J***S –
Perfecto. Se ven de buena calidad y el envío fue bastante rápido.
P***n –
justo lo que ponia…..tardó 5 semanas en llegar.
P***v –
и правда нержавейка, качество очень даже норм
Y***v –
Тросиками остался доволен, рекомендую.
R***r –
Выглядят качественно, брал как Плюшкин прозапас
M***A –
Очень качественные тросики – гибкие, эластичные и 210мм
R***o –
Did not tested yet but looks good quality!!!
O***v –
Доставка менее 2х недель!
P***z –
Guter Preis und gute Qualität, bin zufrieden.
L***l –
super merci
L***h –
Rápido y de buena calidad
L***a –
Se ven muy bien los cables muy satisfecho.
J***o –
Parece buen material
C***a –
Ok
Customer –
Bien
V***o –
All is perfeсtly. Thank You.
E***r –
Todo correcto. Los cables son como se describen, monte uno en una bici de niños y funciona bien.
P***k –
ok thanks
J***z –
llego un poco retrasado pero llego muy bien muchas gracias
A***g –
received in good condition thanks you
B***e –
conforme reste a tester
S***v –
ok
S***n –
Ok.
Customer –
В РБ 2 месяца, всё отлично.
H***r –
perfecto
V***n –
Как на картинке,пока всё нравится, ещё не устанавливал
K***s –
Pirkta 2020.03.05 Gauta 2020.03.20 Super.
D***a –
Perfect!
V***o –
merci
Customer –
가격도 착하고 품질이 아주 좋아요
J***z –
Tardó algo más de 2 semanas. El producto, perfecto.
P***R –
Buena calidad y envío muy rápido volveré a comprar muy recomendable
J***Z –
ok
Customer –
5 stars for a price of 3,74 € including shipping to Germany
C***r –
Arrived quickly. Haven’t tried them out yet, but they look good.
A***n –
Длина соответствует. Выглядят довольно качественно. Когда придут рубашки, поставлю и тогда дополню отзыв.
T***O –
amazing product and fast shipping time
J***e –
Según lo descrito, perfecto
Customer –
Received item as described promptly,
Customer –
Arrived OK – well packed and items in good order, as described
O***l –
Alles Super geklappt!!!
S***r –
посылка пришла быстро. товар отличный.